In the Camera Director Configuration page, the screen of the camera preview is black.

1. Stop the meeting.
2. In the Room Layout Configuration page, click on the Camera preset config tab .
3. Select the camera in the list of used cameras in the right panel or on the background image.
4. In the Camera details panel at the bottom right of the page, click on .
5. Enter the correct IP address and/or brand of the camera.
6. Click on to save the new camera details, then click on to save the edited room layout.
7. Reboot the Gateway (very important!):
   • Preferred way to reboot: power the device down by pressing the push button on the front panel, wait for 10 seconds and boot the Gateway again by pressing the same push button.
   • If there is no power button on the front panel, use the power switch in the back.
   • After rebooting the Gateway, restart the meeting.

⚠️ Never use the power switch during the startup or when the Gateway is performing an upgrade!