The onboarding of a delegate has failed

The colored indicators in the delegates database give you information about the Confero registration status of the delegates. A red dot shows that the onboarding has failed because the invitation email could not be sent.

• Check that you have entered the right email address and that there is no typo. In doubt, try to contact the delegate by phone to verity their email address.
• The Confero registration link may have expired because the delegate didn’t see the email or because they didn’t register quickly enough. You can send another invitation email: in the delegates database, search for the delegate’s name in the list or via the search bar, click on the More icon and select Resend invitation mail. The delegate will receive another email asking them to register to the Confero platform.